FAQ

FREQUENTLY ASKED QUESTIONS

Last Updated: Feb 2026

Orders & Shipping

How long does shipping take?

Estimated delivery times vary by destination:

  • United Kingdom: 8–12 business days

  • United States: 5–10 business days

  • Canada: 6–12 business days

  • Australia & New Zealand: 6–12 business days

  • Europe: 5–12 business days

Once your order ships, tracking information will be sent directly to your email.

How long does order processing take?

Orders are typically processed within 1–3 business days before shipment.

During holidays, promotions, or periods of high demand, processing times may be slightly longer.

How can I track my order?

As soon as your order has been shipped, you'll receive a confirmation email containing your tracking number and tracking link.

If you have not received tracking information within 5 business days of placing your order, please contact us.

Do you ship internationally?

Yes.

We currently ship to the United States, United Kingdom, Canada, Australia, New Zealand, and many countries across Europe.

Available destinations are displayed during checkout.

Will I have to pay customs fees or import taxes?

Most customers will not incur additional charges upon delivery.

However, customs regulations vary by country, and any applicable import duties or taxes remain the responsibility of the customer.

Products

Are Avaflix sunglasses suitable for both men and women?

Yes.

Our collections are designed with a unisex approach, making them suitable for a wide variety of face shapes and personal styles.

Do your sunglasses provide UV protection?

Yes.

All Avaflix sunglasses are designed to provide UV protection to help shield your eyes from harmful ultraviolet rays during daily wear.

How do I know if a frame will fit me?

Product pages include frame measurements and sizing information whenever available.

Our designs are developed to comfortably fit a wide range of face shapes.

If you're unsure which style may suit you best, feel free to contact our support team for assistance.

Can I wear Avaflix sunglasses every day?

Absolutely.

Our frames are designed for everyday comfort and versatility, whether you're commuting, traveling, spending time outdoors, or simply enjoying daily activities.

Are the product photos accurate?

We make every effort to display product colors, materials, and details as accurately as possible.

Please note that slight variations may occur due to screen settings and lighting conditions.

Returns & Refunds

What is your return policy?

We offer a 30-Day Return Policy.

If you're not completely satisfied with your purchase, you may request a return within 30 days of delivery, subject to our return eligibility requirements.

For full details, please visit our Return & Refund Policy page.

Can I exchange an item?

At this time, we do not offer direct exchanges.

If you'd like a different style, we recommend returning the original item (if eligible) and placing a new order.

When will I receive my refund?

Once your return has been received and approved, refunds are typically issued to your original payment method.

Depending on your bank or payment provider, the funds may take 5–10 business days to appear in your account.

What if my item arrives damaged?

Please contact us within 7 days of delivery and include photos of the issue.

Our team will review the situation and work quickly to provide an appropriate solution.

Orders & Payments

What payment methods do you accept?

We accept major credit and debit cards, as well as additional payment methods displayed during checkout.

All transactions are processed through secure payment providers.

Can I modify or cancel my order?

Orders may be modified or cancelled before they enter the fulfillment process.

Please contact us as soon as possible if changes are required.

Is my payment information secure?

Yes.

We use secure payment processing systems and industry-standard encryption technology to help protect your personal and payment information.

About Avaflix

What makes Avaflix different?

Avaflix was created with a focus on timeless design, everyday comfort, and accessible quality.

Our goal is to create eyewear inspired by classic style while remaining versatile enough for modern lifestyles.

Where is Avaflix based?

Avaflix serves customers across the United States, the United Kingdom, and other international markets.

Our team focuses on creating eyewear designed for modern consumers who appreciate timeless style and everyday versatility.

How can I contact customer support?

You can reach our support team anytime at:

contact@avaflix.com

We aim to respond to all inquiries within 24–48 business hours.