Return & Refund Policy
At Avaflix Eyewear, we want you to feel confident with every purchase.
If you're not completely satisfied with your order, we're here to help. Please review our return and refund guidelines below.
30-Day Return Policy
We accept returns within 30 days of delivery.
To be eligible for a return, items must:
- Be unused and unworn
- Be in their original condition
- Include original packaging and accessories
- Not show signs of damage caused by misuse, accidents, or improper handling
Returns requested beyond 30 days from the delivery date may not be accepted.
How to Start a Return
To initiate a return, please contact our support team at:
Please include:
- Your order number
- The email used for the purchase
- A brief explanation of the reason for return
Our team will provide further instructions and return details.
Please do not send items back without first contacting us.
Refunds
Once your returned item has been received and inspected, we will notify you regarding the status of your refund.
If approved, the refund will be issued to your original payment method.
Please note that depending on your bank or payment provider, refunds may take 5–10 business days to appear on your account after processing.
Damaged or Defective Items
We take product quality seriously.
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery and include clear photos showing the issue.
After reviewing the information, we will work quickly to provide an appropriate solution, which may include:
- A replacement item
- A partial refund
- A full refund
depending on the circumstances.
Order Changes & Cancellations
If you need to modify or cancel an order, please contact us as soon as possible.
Orders may only be changed or cancelled before they have entered the fulfillment process.
Once an order has been processed or shipped, cancellation may no longer be possible.
Non-Returnable Items
For hygiene, safety, and quality assurance reasons, we may decline returns for:
- Items showing visible signs of use
- Products damaged after delivery due to misuse
- Items returned without original packaging
- Clearance, promotional, or final-sale items where stated at the time of purchase
Shipping Costs for Returns
Customers are responsible for return shipping costs unless:
- The wrong item was received
- The item arrived damaged
- The item is defective upon arrival
Original shipping charges are non-refundable unless required by applicable consumer protection laws.
Lost Return Shipments
We recommend using a trackable shipping service when returning items.
Avaflix Eyewear cannot guarantee receipt of returned items that are lost in transit without tracking confirmation.
Contact Us
If you have any questions regarding returns, refunds, or exchanges, please contact:
Our customer support team aims to respond within 24–48 business hours and will be happy to assist you.