Shipping Policy
Thank you for choosing Avaflix Eyewear.
We are committed to delivering your order safely and efficiently. Please review the information below regarding processing times, shipping estimates, and delivery expectations.
Order Processing
All orders are processed within 1–2 business days.
Orders placed on weekends or public holidays will begin processing on the next business day.
Once your order has been processed and shipped, you will receive a shipping confirmation email containing tracking information.
Please note that processing time is separate from shipping time.
Shipping Destinations
We currently ship to:
- United Kingdom
- United States
- Canada
- Australia
- New Zealand
- Most countries across Europe
If your country is not available during checkout, please contact our support team and we will do our best to assist you.
Estimated Delivery Times
United States
Estimated delivery time: 5–10 business days
United Kingdom
Estimated delivery time: 8–10 business days
Canada
Estimated delivery time: 6–12 business days
Australia & New Zealand
Estimated delivery time: 6–12 business days
Europe
Estimated delivery time: 5–12 business days
Delivery estimates are based on typical carrier performance and may vary depending on customs clearance, weather conditions, local courier delays, or peak holiday seasons.
Shipping Costs
Shipping fees are calculated at checkout based on the destination and selected shipping method.
From time to time, Avaflix Eyewear may offer free shipping promotions on qualifying orders.
Any active promotions will be clearly displayed on our website.
Order Tracking
Once your order has shipped, tracking information will be sent to the email address provided during checkout.
Tracking updates may take 24–72 hours to appear after the carrier receives the shipment.
If you have not received tracking information within 5 business days of placing your order, please contact us for assistance.
Customs, Duties & Taxes
For most destinations, customers will not incur additional charges upon delivery.
However, customs regulations vary by country. Any import duties, taxes, or customs fees imposed by local authorities remain the responsibility of the customer where applicable.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
If an incorrect address is provided and the order has not yet shipped, please contact us immediately so we can update the details.
If a package is returned due to an incorrect address supplied by the customer, additional shipping fees may apply for reshipment.
Lost, Delayed, or Damaged Packages
While we work with trusted shipping partners, delivery delays can occasionally occur due to factors beyond our control.
If your package appears lost, significantly delayed, or arrives damaged, please contact us and our support team will work with the carrier to help resolve the issue as quickly as possible.
Customer satisfaction remains our priority, and we will make every reasonable effort to assist with delivery-related concerns.
Questions?
If you have any questions regarding shipping or delivery, please contact our customer support team.
Email: contact@avaflix.com
We aim to respond to all inquiries within 24–48 business hours.